Cheriyath Jyothi B.Sc., M.B.,B.S.,
theCloister, nr rockPark,
Venkode P.O., Thiruvananthapuram – 695028.
No.info/11/2802028/4 november 02, 2011.
REQUEST
RESTORE SERVICES ON PHONE No.472-2802028 WITH IMMEDIATE EFFECT ACCOUNT NO. 9027696381: CUSTOMER ID:4013847942
* * *
I. This is in the context of the recorded message I am getting from my home phone, no.472-2802028 that the line has been taken out of service due to non-payment of bill. That simply is not right.
II. I presume that services to phone no.472-2802028 has been cut off on the pretext of not paying a sum of rs. 1305.81 vide “bill” no.o-120544380,06092011.
I came to know of the existence of the so called “bill” no.o-120544380,06092011 for the first time from a document i received by post from your accounts officer on the 31st October 2011.By this time the line has already been taken out of service for “non-payment” of “bill”.
I have first hand information from your own staff in the accounts department that “bill” no.o-120544380,06092011 or any other bill for august 2011 did not exist anywhere on your own computer system till as recently as the third week of october 2011.
There was no way I could have paid it before the due date of 27.9.2011.
Besides, I have strong doubts about the genuineness of “bill” no. o-120544380,06092011. What I could make out is that the document sent to me by post on 20111029 was concocted some time in late october 2011 to suit your convenience and could be a fake.
III. in the above context I find your taking my telephone no.472-2802028 “out of service due to non-payment of bill” completely unwarranted and highly irregular.
IV. It is hereby requested of you
to restore the services to my home telephone no. 472-2802028 with immediate effect, and
allow me reasonable time after presenting the bill to pay out-standings if any.
sd.
( C. Jyothi )
to
thiruvananthapuram telecom,
BSNL thiruvananthapuram .
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